Privacy Policy

1. Introduction

At ECI - Equipo Civil de Investigacion ("BoardCork"), we are committed to protecting your privacy and personal data. This policy explains what information we collect, how we use it, with whom we share it, and what your rights are.

2. Data Controller

ECI - BoardCork is the controller of your personal data. If you have questions about this policy or wish to exercise your rights, you can contact us at:

Email: info@boardcork.com

3. Information We Collect

We collect different types of information to provide and improve our service:

3.1. Information you provide

• Registration data: name, email address, password
• Payment information: data required to process transactions (handled by certified third parties)
• Generated content: notes, annotations, and data from the collaborative board
• Communications: messages you send us through contact forms

3.2. Automatically collected information

• Usage data: pages visited, time of use, features used
• Technical information: IP address, browser type, operating system, device
• Cookies and similar technologies (see our Cookie Policy)
• Performance data: technical diagnostics to improve the service

4. How We Use Your Information

We use the collected information for the following purposes:

• Provide, maintain, and improve our services
• Process transactions and send related confirmations
• Manage your account and provide customer support
• Personalize your experience and recommend relevant content
• Communicate with you about updates, offers, and service news
• Detect, prevent, and resolve technical or security issues
• Comply with legal obligations and protect our rights
• Analyze usage trends and conduct research on user behavior

5. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract performance: to provide the services you have requested
• Consent: when you give us explicit permission (for example, for newsletters)
• Legitimate interest: to improve our services, security, and fraud prevention
• Legal obligation: when the law requires us to process certain information

6. Sharing Information with Third Parties

We do not sell your personal data. We share information only in the following cases:

6.1. Service providers

• Payment processors (Uala Bis, Stripe) for secure transactions
• Authentication services (Clerk) for user management
• Hosting and cloud storage providers
• Email services (Resend) for communications
• Analytics tools (Google Analytics) to understand service usage

6.2. Legal requirements

We may disclose information if required by law, court order, or to:

• Comply with legal processes
• Protect the rights, property, or safety of BoardCork, our users, or the public
• Detect, prevent, or address fraud, security, or technical issues

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of sensitive data at rest
• Strict access controls and multi-factor authentication
• Regular security audits
• Continuous staff training on data protection

However, no method of Internet transmission is 100% secure. We cannot guarantee the absolute security of your data.

8. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this policy, unless the law requires or permits a longer retention period. When you delete your account, we will delete or anonymize your personal data, except when we must retain it for legal obligations.

9. Your Rights

You have the following rights regarding your personal data:

• Access: request a copy of the data we hold about you
• Rectification: correct inaccurate or incomplete data
• Erasure: request the deletion of your personal data
• Portability: receive your data in a structured, readable format
• Objection: object to the processing of your data in certain cases
• Restriction: request that we limit the processing of your data
• Withdrawal of consent: withdraw your consent at any time

To exercise these rights, contact us at info@boardcork.com. We will respond to your request within the applicable legal timeframes.

10. International Transfers

Your data may be transferred to and processed on servers located outside your country of residence. When this occurs, we ensure that adequate safeguards are in place to protect your data in accordance with this policy and applicable laws.

11. Minors

Our services are not directed at persons under the age of 18. We do not intentionally collect personal information from minors. If we discover that we have collected data from a minor without parental consent, we will take steps to delete that information.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "last updated" date. We recommend that you review this policy periodically.

13. Contact

If you have questions, concerns, or requests related to this privacy policy or the processing of your personal data, you can contact us at:

Email: info@boardcork.com